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Frequently Asked Questions

  • What are the minimum hardware requirements for the viewer?

    Windows/PC Version:

    • Intel Pentium 4 2.4GHz or Intel Core 1.6GHz (SSE2-enabled processor required for AMD systems)
    • 512MB of RAM
    • 50MB of available hard-disk space for installation
    • Microsoft Windows XP Professional or Home Edition with Service Pack 2 or Windows Vista
    • Microsoft DirectX compatible sound card and display adapter

    Macintosh Version:

    • Mac OS X 10.4 (Tiger) or higher
    • Safari 3 browser or higher
    • Any Mac with Intel CPU
    • Recommended memory is 512MB but is not mandatory.
    • Flash Player 9,0,28,0 or higher.

  • What are the minimum bandwidth requirements for the viewer?

    Broadband connection, such as DSL or Cable, with at least 1Mbps download bandwidth.

  • How much bandwidth does the viewer use?

    It will vary between 0.5Mbps 1.0 Mbps. Actual bandwidth usage may change during the program being watched depending on the amount of the video data transferred.

  • Can I run other programs while I am watching RacingUK Live?

    Yes. Even when the application is maximized to full screen, your other applications will continue to run in the background.

  • Will the viewing quality decrease if I am using other applications?

    Applications which consume high bandwidth, such as file sharing application (e.g. emule, bitorrent), may compete with RacingUK Live on the same bandwidth, and thus reduce video quality. It is recommended to close these applications while watching RayV or limit their bandwidth usage. Downloading large files or using real-time applications, such as VoIP, may reduce video quality as well.

  • What are the supported platforms RayV runs on?

    • Microsoft Windows Vista
    • Microsoft Windows XP Professional with Service Pack 2
    • Microsoft Windows XP home edition with Service Pack 2
    • Mac OS X 10.4 (Tiger) or higher

  • What are the supported browsers for the embedded viewer?

    • Microsoft IE version 6.0 and above
    • Mozilla Firefox version 2.0 and above
    • Safari 3 on MacOS and above

  • How do I change the screen size?

    Click the arrow icon on the bottom right corner to display the video control buttons and then click the "full screen" button. To return to normal mode, click the button again.

  • What should I do in case of a firewall/NAT?

    • Personal firewall: You need to allow RayV application to access the Internet when prompted with the firewall warning message.
    • Residential firewall: The RayV application self discovers and knows how to interact with it in order to properly assure video reception.
    • Corporate (business) firewall: Requires support from an IT professional within the organization. The following setting to the firewall are required:
      • Allow outbound TCP traffic to port 25793
      • Statically map the following UDP ports on the viewer to ports on the Firewall public IP address: 22556 & 22557

  • How do I report a problem?

    Send an email to internationalhelp@racinguk.com or click on the support link found on the web page displaying the embedded viewer.

  • What is the video and audio quality?

    Video quality:
    • Resolution: 640 x 480 pixels
    • Frames per second: 24-30 fps
    • H.264 encoded
    Audio quality:
    • 44Khz, 16bit
    • AAC encoded (equal to MP3 quality)

  • How do I contact support?

    Online support is available 24 hours a day, seven days a week. Please send an email to internationalhelp@racinguk.com

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